Credits, Exchanges and Revisions Only. Wigs will be exchanged or revised, as long as they are in the ORIGINAL CONDITION, within 7 DAYS of receipt. If the wig has been worn, has make-up on the bonnet, or has been trimmed, we CANNOT exchange for sanitary reasons.
Any wig returned after the 7 day period will be refused and returned to the shipper. The buyer will also need to provide the tracking number of the the returned package prior to shipping it back.
If you return a wig and want it exchanged for a different texture, a minimal fee of $25 will be charged.
Custom orders WILL NOT BE returned or revised. They are specially made for you and your head only. We ask that you measure your head at least THREE times to be certain of your measurements. Also look at the color chart to be sure of the colors you desire.
However, if it is our mistake, please call us within 48 hours of receipt of the unit to bring it to our attention. We will REVISE the order or extend IN-STORE CREDIT. No refunds will be given.
Deposits are required to make a custom unit. All deposits are non-refundable and non-transferable. No exceptions. Deposits